What is your return policy?
We have a 30 day risk free return policy on all orders for any reason. The only product we will not accept for returns are samples. We will only provide refunds on returned quantities of 10 square feet or greater. All product must be in its original condition and in its original packaging. You are responsible for covering the cost of the return shipping. Because of how expensive shipping tile can be because of the weight, we HIGHLY recommend purchasing samples before placing your order so you can see the product first hand.
If the return is a result of our mistake, we will send you replacement product immediately at no additional cost. If not, we will provide you a refund minus our shipping costs for the returned product within 3-10 business days. Please note that we allow for 3% breakage of tile on each shipment. While we often experience very little to no breakage of tiles, unpalletized orders are more susceptible to mishandling by delivery drivers. If more than 3% of your order is chipped or damaged, we will send you replacements for the amount exceeding that 3% immediately. Why do we allow for 3% chipping or breakage? Because every project requires some cutting of the tile so often more than 3% of the tile is being cut or altered in some way and can get around these tiles.