Shipping Policy

All orders will be shipped via ground shipping or LTL freight service. Orders smaller than 50 square feet will typically be shipped through FedEX ground, USPS, or UPS to your doorway. For larger orders, your tiles will be pallatized and shipped via LTL freight to your curbside. For freight orders, someone will need to be present for delivery. Freight orders can be shipped to both commercial and residential addresses. If you have questions, feel free to give us a call or send us an email.

It is VERY important to inspect your order upon arrival. If you notice that any boxes or any packaging is damaged, immediately notify the delivery driver and make a note on the delivery slip of how many boxes are damages, what parts of the packaging was damaged, or if any part of the order is missing. After completing the delivery slip, you can accept the packages and we can then assist in filing a claim with the delivery company. Please make sure to notify us by email at info@tilesupplyoutlet.com as soon as possible.

All of our tiles are wrapped individually and have no mesh backing. Why? Because it very quickly becomes a pain to have to cut the mesh for almost every other tile. Having separate tiles provides you with much more freedom to design your backsplash to the way you best see fit. 

How long does it take for my order to arrive?

All orders are shipped within 1 business day of being shipped. For smaller orders, you can expect to receive your shipment within 2-6 business days. It will depend on how close you are to our warehouse based in San Francisco, California. For freight orders, all delivery dates are estimates as inclimate weather and other road conditions can have effects on the time frame. We do our best to provide you with the most accurate delivery date and provide every customer with tracking details so you can track it while it's on the way.